Switching and your data

Built for the EU Data Act’s switching rules.

Where your data lives: [PENDING: hosting wording]Infrastructure operated by SCRUMEDIA d.o.o., Croatia (EU jurisdiction).
What you can export: Rules, players and identities, ledger, achievements, ranks, currencies, webhooks/hooks configuration, settings, statistics. Format: a ZIP of JSON files, plus the read API.
When: Any time while subscribed, and for 30 days after your subscription ends for any reason (cancellation, non-payment or switching). The instance is read-only during those 30 days.
Then: We delete the instance and its database and email you a confirmation. Backups age out within a further 30 days.
Fees: None for leaving, exporting or switching.
Help: Email [OWNER: the support address] if you need help moving to another provider or to your own servers.